<aside> 💼
Open to full-time and part-time IT support, customer support and customer success roles.
</aside>
My name is Victor, an IT and customer support professional focused on helpdesk operations, CRM and workflow automation. I’ve built four end-to-end projects in Freshdesk, HubSpot, Zapier and monday.com, each documented below with screenshots, project notes and a walkthrough.
Everything below was used on practice projects built on demo data for a fictional company.
CRM: HubSpot (contacts, companies, deals, segments, forms, workflows)
Helpdesk: Freshdesk (tickets, knowledge base, canned responses, web chat); Zendesk (practised)
Workflow Automation: Zapier (multi-step workflow with Paths); monday.com Automations
Project Management: monday.com, ClickUp, Trello
Communication & Collaboration: Slack, Loom
Google Workspace & Files: Gmail, Google Sheets, Google Forms, Dropbox
AI-Assisted Work: I use Claude, ChatGPT and Copilot to generate realistic demo data and draft first versions of knowledge base content. I design the structure, set up and test the tools, and review and edit everything before it goes into a project.
Working Knowledge: Microsoft Teams, Asana, Airtable, Calendly, Picktime
Currently Learning: Intercom (Fin AI Agent)
I set up and manage the systems behind good customer support. My hands-on work covers helpdesk setup in Freshdesk (tickets, SLAs, knowledge base and canned responses), CRM and lead qualification in HubSpot, Zapier workflows that route support requests by priority, and project tracking with automation in monday.com and Slack. I like clear processes, careful troubleshooting and explaining technical issues in plain language.